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Shop FAQ

Frequently Asked Questions about our online tea shop.

This is the best place to look if you're having any problems using our website or you have general questions about our service, if you don't find the answers your looking for here please do not hesitate to get in touch with us, as we're always trying to find ways of improving our service to you.

Where does Wan Ling Tea House post teas to and what are the costs?

Wan Ling Tea House Australia posts teas within the Australasian region. Our International branch based in the UK ship to the rest of the world. Our rates are based on the rates of Australia Post. Our standard UK and Europe postage provides US surface mail. International airmail shipping methods can be selected from within the shopping and/or at Checkout. If you need any assistance or have any questions please contact us. Prices are calculated on the packaged weight for tea wares and the tea weight for teas. Each destination has a flat rate for the first 100g then is charged per gram.

Where is Wan Ling Tea House based?

Wan Ling Tea House has Three homes. Our Australian online tea shop and wholesale business is run from NSW Australia. Our International online tea shop is run and operated from Dorset in the UK and our 'Tea House' is based in central Shanghai. For hard to find products we are able to ship direct from China. If a product is shown in the UK and not in Australia or visa versa do not hesitate to ask as we can certainly accommodate your wishes without extra cost to you.

Are Wan Ling Tea House teas fair trade?

We don't have a nice little logo from a multinational organisation or company to say our products are fair trade. Do we buy our products at a fair price from our suppliers? Yes. Critically you our customers and potential customers are looking for a premium product that has almost certainly been prepared by hand. We ourselves want to provide excellent teas and tea wares that you and us take pleasure in drinking and using.

Due to our love of the products and the regions that produce the teas we deal as directly as possible with locals and preferably the farmers that produce the teas. We mostly sell products that are produced in limited quantities and attract a premium because of the time involved in producing them. Likewise, the higher the grade, the more reward/return the artists and farmers receive over and above producing a commodity product. It is in the farmers and our interests that they share the wealth to attract talented staff and use the most ecologically sound farming methods possible.

How do you select the products for Wan Ling Tea House Online Shop?

Mostly because we love them.

Teas and tea wares are selected by the Wan Ling Tea House team. Teas, for example, Wan Ling and her sister (who has a tea shop in FuJian) travel to the tea mountains in AnXi to personally select the spring and autumn Tie Guan Yin. FuJian is also the source of our Wu Yi rock oolong teas and our jasmine teas.

Similarly, Wan Ling's old friend Huang Mei, a native of AnHui and has her own tea shop in AnHui travels to HuangShan, SheXian, QiMen, TaiPing and LuAn to hand select our green teas. For our PuEr's then we have a number of friends in YunNan who either produce the teas themselves or run their own tea shops.

With our porcelain tea wares, we are very lucky that one of our oldest and closest friends in Shanghai, Xiao Ying, is a native of JingDeZhen. He along with his business partner run a successful antiques shop in ShangHai as well as helping us work with JiangXi artists to find stunning porcelain tea wares. James's lifelong love and fascination with ceramics has grown from growing up 'with' Ian Gregory, Dorset based ceramist and creator of many unique kilns.

For other products these have been discovered on our tea travels or have been requested by customers. All of our YiXing, ZiSha tea pots are sourced direct. Wan Ling Tea House is very lucky as YiXing is a short bus ride from Shanghai allowing us to regularly visit, developing lasting connections with artists and discovering new artists at the same time.We hope you like our collection. If you have any questions about the range, provenance, regional information or would like to request a product please get in touch.

Apart from the currencies that can be chosen in the website, can I pay in my local currency?

Yes. Not only are PayPal and GoogleCheckOut highly secure, their services allows us to accept more than 20 international currencies. Currently available from PayPal are;
Canadian Dollars
British Pounds
U.S. Dollars
Japanese Yen
Australian Dollars
New Zealand Dollars
Swiss Francs
Hong Kong Dollars
Singapore Dollars
Swedish Kroner
Danish Kroner
Polish Zloty
Norwegian Kroner
Hungarian Forint
sCzech Koruny
Israeli Shekels
Mexican Pesos
Brazilian Real (only for Brazilian users)
Malaysian Ringgits (only for Malaysian users)
Philippine Pesos
Taiwan New Dollars
Thai Baht

Do I need a PayPal or Google account to pay for my purchases?

No, the great thing with the PayPal service is that you can use any standard credit or debit card without having an account. PayPal does not store your records and it is secure, giving you peace of mind. PayPal accepts Visa, Mastercard and American Express among others. There are NO additional fees charged.

I haven't received my discount voucher for signing up to the mailing list. When will you send it?

The voucher is included in the acknowledgement email which is sent to confirm your addition to our mailing list. If you have any problems please contact us.

Why do you sometimes write Tie Guan Yin but other times Ti Kuan Yin, TieGuanYin etc.? Is there a difference?

You will find a variation of romanised Chinese on our site and others.

For mainland China and for Taiwan since January 2009 the international standard is Pin Yin. Previously TaiWan used a system called Wade-Giles. These two systems alone can explain many variations. Other variations arise due to the many dialects that existing in China. Even just in this paragraph you will note we have written Pin Yin, not PinYin whereas we wrote TaiWan not Tai Wan - why? Good question! Most people see in the west Taiwan written as single word, however in Chinese this is actually two separate characters. For us it is a challenge, what is best for you and us to write? Also we have to consider what people are searching for and in turn what the search engines like Google, Yahoo and Bing are looking for. In a perfect world we would treat each romanised characters the same e.g. Pu Er however, that is not what most people are looking for hence we are slowly (?) standardising (for now) on PuEr. We hope by capitalising the individual characters you get a true reflection of the language whilst still finding what you are looking for. If any one has any comments on our approach let us know.

More information on Pin Yin can be found on the WikiPedia Pin Yin page

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